- 職位性質：全職
- 工作地區：上海市浦東新區
- 招聘人數：若干
- 學 歷：大專
- 工作經驗：2年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：良好
- 語言要求：英語(熟練)
- 國際聯號工作經歷：不限
- 薪資待遇：7千-8.5千
- 職位有效期：2026-04-14至2026-06-13
職位：值班經理 Duty Manager
崗位職責/職位描述
?職位描述
? Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
在有關影響到對客人的服務及酒店運作的事件上，都上報前廳部經理并與之保持交流。
? Provides functional assistance and direction to all departments.
為所有部門提供功能性幫助及指導。
? Cooperates, coordinates and communicates with other hotel departments as required.
按照要求，保持與其他部門的合作及交流。
? Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
確保到酒店的客人都受到及時關注。
? Responds to guest needs and resolves related problems
對客人需求作出反映，解決相關問題。
? Supports and assists Front Office personnel and all departments at peak periods.
在高峰時期，協助前廳部工作人員及所有部門工作。
? Prepare welcome cards with General Manager Signature for VIPs and priority club guests, ensures them receive special attention.
為重要客人和優悅會員準備有總經理簽名的歡迎卡，確保他們都受到特別關注。
? Inspects front of house and back of house regularly for cleanliness.
定期檢查酒店前后區域的清潔。
? Assists Guest Relations in greeting, rooming, and sending off VIP guests.
協助客戶關系主任，迎接客人，安排客人到房間并送重要客人離開。
? Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
對員工的行為、穿著、個人衛生進行監督。
? Promotes inter-hotel sales and in-house facilities.
促進酒店內房間及設施的銷售
??Coordinate with Security under any Emergency situation, being a part of Emergency Fire Team
在安全緊急情況下和安保部保持良好的協作關系并且能成為緊急消防團隊中的一員
? Assist Club Lounge and Loyalty team when the manager, to make sure provide the best service
在行政樓層和賓客關系經理不在的時候要負責督導她們的工作確認他們會為客人提供最完善的服務
? Checks and Assistant the P.S.B procedure
查看和協助賓客登記信息程序
? Checks billing instructions and monitors guest credit
查看賬單，關注客人信譽度。
? Analyses and approves discounts and rebates.
分析并批準折扣/扣減。
? Analyses the rate variance report to ensure rooms revenue control
分析房費差異報告，對房間的收入進行控制。
? Takes action with the Property Management Systems （PMS） in emergency situation.
在緊急情況時，對酒店管理系統采取措施。
? Fully conversant with all hotel emergency procedures.
熟悉酒店在緊急情況發生時的對應措施。
? Ensures front line staff complies with FIT marketing techniques and maximize sales.
確保一線員工掌握銷售技巧，盡量提高銷售。
? Perform other duties as maybe assigned by superiors
完成上級布置的其他工作
