崗位職責/職位描述

工作職責：
Position Summary職位概述

Under the general guidance and supervision of the Director of Business Development and in keeping with the delegation of authority, oversees day to day Sales efforts of Senior Sales Managers, Sales Managers, Sales Executives, with specific responsibilities for directing sales, training, and implementing action plans set forth in the Marketing Plan.
在業務發展總監的監督知道下，去檢查每一個銷售部員工的工作情況和他們的培訓情況。

1. Marketing Planning — Participate in the development and execution of the hotel marketing plan.
銷售計劃 ——參與酒店銷售計劃的執行和發展。
2. Identify sources of group business for the hotel and establish solicitation programs to maximize sales.
確定消息的來源，使酒店的生意取得最好效益。
3. Help identify sources of individual business and allocate the resources to develop relationships with them.
發展酒店的客戶和他們建立良好的關系。
4. To supervise and monitor the compilation of accurate account information and to ensure this information is kept up to date.
監督和指導正確重要的信息，并保證這些信息的可施性。
5. Maintain accurate forecasting for all group/FIT segments and identify valley periods for sales emphasis.
維持團隊和散客的正確預測，確定銷售在特定時期的銷售重點。
6. Sales Administration — Director and administer the sales program of the hotel.
銷售行政部——總監管理酒店的銷售流程。
7. Establish programs and direct efforts to achieve group and FIT room night goals and to develop ongoing relationships with customers.
建立計劃和指導，使團隊和散客努力達到計劃的目標，并發展和建立良好的客戶群。
8. Monitor sales production and adjust sales activities, account coverage and sales priorities as necessary to achieve plan goals.
監管銷售的產值并且調整銷售的行動，爭取完成計劃的目標。
9. Establish travel schedules and monitor travel expenses to optimize sale productivity.
組織出差的計劃表并且管理出差的經費，優化市場銷售力度。
10. Develop active communication and close rapport with Convention & Incentive Bureau, National Tourist Offices, Airlines, Hilton Regional Sales Offices and other sources of sales information and support.
與會展公司，航空公司，旅行社 和希爾頓區域銷售辦公室建立良好的聯系。
11. Plan, establish goals for, and administer outbound sales function to deliver qualified leads to other Hilton Hotels.
計劃，制定，實施異地銷售功能以便傳遞生意到其他兄弟酒店。
12. Develop annual sales department budget and execute the sales programs and activities within it.
增進年銷售額的預算和執行銷售計劃。
13. Take full responsibility for representing and managing the Hilton account management system （cardex）.
管理希爾頓酒店所有客戶體系。
14. Sales Personnel Development —Lead and develop sales personnel.
銷售人員的個人發展——帶領和發展銷售人員。
15. Recruit, select, train and motivate Sales Department personnel to realize their potential to develop individuals for advancement within Hilton Hotels and Resorts.
培訓，挑選使銷售人員意識到他們的發展前途，為希爾頓酒店作出貢獻。
16. Assure understanding of Position Description, goals, and Standards of Performance for Sales Department personnel; and conduct formal bi－annual evaluations and ongoing coaching and counseling.
使銷售部的每一位員工了解自己的職責，目標，成績，一年兩次對員工進行評估。
17. Selling —Manage Key Accounts.
銷售——管理重要的客戶。
18. Establish personal sales goals, and be responsible for a representative selection of key accounts.
建立個人銷售的目標，并且挑選重要的客戶。
19. In conjunction with the DBD and other department heads, maximize rooms’ inventory and catering space, identify opportunities for focused sales programs.
與業務發展總監，其他部門的領導齊心協力爭取更多的生意。
20. Coordinate group room forecasts and prospects with the Banquet Sales and Revenue department so as to help hotel achieve maximum capacity room use.
與宴會銷售部和收益管理部共同調整團隊定房，完成酒店內部最大生產力。
21. Assess margin contribution of group business to maximize contribution form available public space.
估定團隊生意，利用酒店的公共空間做出最大化貢獻。
22. Communications — Development and maintain effective communication channels.
聯系——發展和主張有效的溝通渠道。
23. Maintain close, frequent, open communication with the Director of Business development and other Marketing department heads.
與業務發展總監和其他部門的總監時常做好密切的聯系。
24. Maintain supportive, timely communications with Regional Sales Offices and other Hilton Hotels.
主張與區域銷售辦公室及其他希爾頓酒店進行密切的聯系。
25. Coordinate communication between Sales Department and operating departments of the hotel. To update operating departments of the hotel to ensure awareness of bookings and sales programs.
調整銷售部和酒店內部的其他運營部門的溝通，及時更新酒店內部運營部門的信息和銷售部門的流程。
26. Maintain timely and responsive communication with accounts and prospects.
對公司的前景積極地做出相應的反應。

任職資格：
1. Determines overallBusiness Development objectives and initiatives best suit the hotel.
具備設立最適合酒店的總體營業目標及行動方案的能力。
2. Produces and executesBusiness Development budgets and business plans.
具備制訂和執行營業預算及經營計劃的能力。
3. Effectively promotes and positions the brand and the hotel at its desirous level.
具備高效地推廣和將品牌定位在理想的水平的能力。
4. Manages and administrates theBusiness Development department.
具備管理營業部的能力。
5. Assists the General Manager and the Excom in achieving the hotel’s business objectives and revenue goals.
具備協助總經理和管理層達到酒店總體經營目標的能力。
6. Knowledge of market trends and behavior including political, economical and social issues.
掌握政治，經濟和社會方面的知識及市場趨勢。
7. Sound communication skills.
具有良好的溝通技巧。
8. Ability to lead, to provide guidance and to develop team member.
具有領導，指導和發展員工的能力。
9. Knowledge and skill in crisis management.
具備處理危機的知識和能力。
10. Good skills of organization and presentation.
良好組織及展示技巧。
11. Ability to manage by example.
具有以身作則的能力。