崗位職責(zé)/職位描述

工作職責(zé)：
The Event Sales Manager is responsible for the successful handling of groups involving 10 or more guestrooms and Meeting or Catering business. Under the general guidance and supervision of the Director of Events, maximizes business opportunities, ensures effective communication with clients and efficient coordination with departments concerned.
宴會銷售經(jīng)理主要負(fù)責(zé)成功的接待10間房以上團(tuán)隊和包括但不限于會議活動及宴會的生意，在宴會銷售總監(jiān)的協(xié)調(diào)管理下最大化尋找商機(jī)，保證有效與客戶和各部門協(xié)調(diào)溝通。

1. Liaises closely with Sales Team in proposing the best deal when handling leads /inquiries （pricing strategy, special requirements） passed over, in order to convert the leads / inquiries to confirmed event.
與銷售團(tuán)隊緊密合作為接待的生意詢價提供最好的方案 如（價格策略、特殊需求）以促成生意詢價轉(zhuǎn)化為實際收入。
2. Prepares events / banquet proposals or contracts for leads / inquiries received from Sales Managers.
幫助銷售經(jīng)理準(zhǔn)備活動宴會的計劃書/合同等。
3. Follows through from negotiation until departure for events assigned.
對于負(fù)責(zé)的會議活動從談判開始直到客人離店。
4. Liaises with clients on finalising details and gives professional advice on set－ups and planning of events.
和客戶一起確認(rèn)最終細(xì)節(jié)并在活動的準(zhǔn)備實施的過程中提供專業(yè)的指導(dǎo)意見。
5. Practices up－selling at all opportunities to maximise revenue.
嘗試所有的增銷機(jī)會以最大化收入。
6. Ensures effective communication with clients and internal departments.
保證與客戶和酒店各部門有效的溝通。
7. Responsible for the dissemination of groups related information to other departments e.g. issues Banquet Event Orders, Group Resumes and chairs pre－event meeting.
將團(tuán)隊涉及信息分發(fā)至酒店各部門。例如：宴會通知單，團(tuán)隊摘要和主持準(zhǔn)備會議。
8. Maintains close co－ordination with respective departments on organisers’ requirements and last minute event requirements.
在會議組織著有需求或有緊急需求時及時與各部門進(jìn)行溝通協(xié)調(diào)。
9. Be visible to organisers and clients during their event/group dates and monitors guest satisfaction.
在活動組織者和客戶活動/團(tuán)隊在店期間保持聯(lián)系使其客戶滿意我們的服務(wù)。
10. Oversees the operation of banquet functions and works closely with various departments to ensure quality service is delivered to our clients at all times.
總覽宴會部門運行和各個部門工作，確保有提供客戶的服務(wù)質(zhì)量始終如一。
11. Regularly reviews Master A/C postings to ensure postings are correctly done. Reviews bills with organizers regularly so as to eliminate adjustments needed on final invoice.
常規(guī)性回顧主要帳戶拋入并確保其準(zhǔn)確性，需要和客戶一起回顧帳單并按實際需求進(jìn)行最終賬單的調(diào)整。
12. Maintains close communication with concerned Sales Manager during the process.
在工作進(jìn)行中與相關(guān)銷售經(jīng)理維持持續(xù)溝通。
13. Involves concerned Sales Manager during post－event meeting and post－event follow up such as sending Thank you letter & Post－Event Critique forms together.
和相關(guān)的銷售經(jīng)理一起跟進(jìn)離店活動總結(jié)會和相關(guān)跟進(jìn)事宜，例如一起發(fā)感謝信和會議跟蹤調(diào)查表等。
14. Verifies total charges and layout of invoices prepared by Accounts Receivable and sends out to orgnisers.
審閱由應(yīng)收款部門準(zhǔn)備的總費用和賬單并為活動組織者發(fā)送開發(fā)票。
15. Obtains feedback from clients and follows through with the necessary actions .
從客戶處獲得意見反饋并通過必要行動來跟進(jìn)。
16. Refers leads and sends Event Profile information to relevant sister hotels or NSO/ISO （if any）.
推薦會議案例和活動檔案給相關(guān)姐妹酒店和總部區(qū)域銷售部。（如果需要）。
17. Maintains the active Event Profile Database & Group Chart.
保持會議活動數(shù)據(jù)檔案及團(tuán)隊檔案的有效性。
18. Establishes and maintains files of major accounts and assists the Director of Events in maintaining the Accounts Management System.
建立和維持主要的客戶檔案并協(xié)助宴會銷售總監(jiān)維護(hù)管理客戶檔案管理體系。
19. Establishes good working relationship with internal customers （other departments of the hotel） and external customers （clients, event contractors, suppliers）.
與內(nèi)部客戶（酒店其它部門）和外部客人（客戶，會議承辦人，供應(yīng)商）等建立良好的工作關(guān)系。
20. Actively participates in achieving the departmental goals which contribute to Marketing budget.
積極參與完成分發(fā)到部門的目標(biāo)和預(yù)算。
21. Closely monitors accounts revenue and business production.
實時關(guān)注客戶的在店銷費和產(chǎn)量。
22. Provides feed－back on market trends and keep updated with client relationships and overall business goals through close communication with Sales Managers and Director of Events.
提供會銷售經(jīng)理和宴會銷售總監(jiān)保持溝通反饋市場趨勢的整體的生意目標(biāo)，并與客戶保持良好關(guān)系。
23. Maximises up－selling opportunities whenever possible.
抓住任何有可能的銷售機(jī)會。
24. Assists the Director of Events in the forecasting of group room nights and banquet revenue.
協(xié)助宴會銷售總監(jiān)預(yù)測房間間夜和宴會收入。
25. Arranges relationship building visitations when necessary.
視需要安排銷售拜訪維護(hù)客戶關(guān)系。
26. Cross－sells other Hilton Hotels.
與其它酒店交叉銷售。
27. Handles inquiries for re－booking of business and new leads when Sales Managers are not available.
銷售經(jīng)理空缺時處理再次預(yù)訂生意和新的生意線索。
28. Closely communicates with concerned Sales Managers regarding the progress of the negotiation process.
就生意談判進(jìn)程的進(jìn)展?fàn)顩r與銷售經(jīng)理實時溝通。
29. Conducts site inspections for potential clients when Event Sales Managers / Co－ordinators are not available）.
當(dāng)宴會銷售經(jīng)理、協(xié)調(diào)員沒有空閑時，帶領(lǐng)有潛力客戶到店參觀。
30. Attends regular communication meetings with operations staff to update on event details.
參與到運營部門的日常會議中實時溝通活動/宴會細(xì)節(jié)。
31. Ensures effective and close communication within the department and other departments.
確保和其它部門有效而密切的溝通。
32. Maintains timely and responsive communication with clients.
及時滿足客戶需求并保持有效溝通。
33. To liaise with Food & Beverage Department in ensuring that the hotel hygiene and food safety control standards are maintained.
與餐飲部溝通一起保證酒店食品衛(wèi)生標(biāo)準(zhǔn)和管理體系的實施。
34. The hospitality business functions seven days a week, twenty－four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.
酒店服務(wù)行業(yè)是一個24小時不間斷營運的行業(yè)。必須確保隨時提供熱情周到的服務(wù)。
35. The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.
如有必要 ，該部門有權(quán)更改或補(bǔ)充該職位描述。

任職資格：
1. Sound communication skills.
具有良好的溝通技巧。
2. With strong teamwork spirit
擁有較強(qiáng)團(tuán)隊合作精神；
3. Good interpersonal skills
較強(qiáng)的人際交往能力
4. Have hotel sales experiences.
有酒店銷售經(jīng)驗
5. Have hotel database.
在客戶資源
6. Ability to work under pressure and deal with stressful situations during busy periods.
能在強(qiáng)壓下勝任工作。
7. Good skills of organization and presentation.
良好組織及展示技巧。
8. Ability to manage by example.
具有以身作則的能力。