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崗位職責/職位描述

1. ADMINISTRATIVE RESPONSIBILITIES行政職責

1. Establishment of business relationship with all vendors and development of all?

product inventories.

與各產品供應商建立并保持良好關系。

2. Establishment of organisational charts.

制定部門組織架構。

3.? Establishment of position descriptions.

制訂定位方針。

4.? Development of standard operating procedures for each department.

為各部門制定運作程序標準。

5.? Development of departmental and facility personal policies.

為部門及其設備設定規章制度。?

6.? Establishment of ongoing provision of administrative controls.

制定并隨時更新行政管理措施。

7.? Assist in the recruitment, development and training of all department heads and?

Support staff.

協助招聘，培訓各部門經理及支援員工。

8.? Oversee Effective scheduling of all services and special programming.

監督所有服務及特別項目的進行。

9.? Development and adherence of Standard Operating Procedures Manual.

開展及貫徹標準運作程序指南。

10. To ensure weekly/monthly departmental communication meetings are effective.

組織并開展每周、月度部門交流會議。

11.? Direct operations of facility including short and long range strategic planning so that?

the facility operates cost effectively and efficiently.

直接管理設備器材，包括長期及短期的策略計劃，確保器材成本開支有效化。

12.? Assist in positioning and monitoring of the facility's business relationship with food?

And beverage. Insure a harmonious business fit.

協助定位及管理本部與餐飲的商業伙伴關系，確保和諧共進的商業經營。

13.? Manage, train, and motivate all personnel reporting to this position.

? ? ?管理，培訓及激勵員工。

14.? Serve as a catalyst to Sales & Marketing, Fitness Centre, and Body Technician,?

Facility Operations, Aesthetics, Beauty Salon and Boutique operations.

配合銷售部，健身中心，按摩師，美工師，美發室與精品店的運作。

15.? Serve as a link between the facility and the industry.

? ? ?做好本部與行業的聯系。

16.? Meet with group meeting planners to show spa facility and programmes as required.

? ? ?定期與團隊會議策劃人員舉行會議，按要求展示水療設施及推廣活動。

17.? Promote and sell customised spa programmes to conference groups as required.

? ? ?按照具體的團體會議需要推廣及銷售水療項目。

18.? Tour prospects.

? ? ?為客人展示酒店設施設備。

19.? Provides and is responsible for the professional delivery of all information on the?

Telephone and in person to all potential members.

通過電話為有潛質的客人提供專業的信息。

20.? Promote spa and salon beauty packages.

? ? ?推廣水療及美容套餐。

21.? Assist in the implementation of 12 month market strategies and new business and?

market Identification.

協助為未來1年確定市場策略及新活動的市場定位。

22. Assist in the implementation of 12 month public relations programme i.e. calendar of events.

? ? 協助實施未來1年的公關計劃，例如：大事日程。

23.? Work efficiently with Hotel Public Relations in all aspects of spa promotions?

? ? ?and media as required.

有效地按要求為酒店的公關工作提供水療部推廣信息。

24. Work with advertising and promotion as required.

? ? 按要求為各種最新活動投放廣告及推廣。

25. Work with Hotel & Regional Sales and Marketing as required.

? ? 按要求為酒店及地區市場銷售部提供協助。

26.? Maintain thorough knowledge of competitors, including location, product offering,?

pricing, and promotions, including sales techniques.

熟悉競爭酒店的位置，產品種類，推廣及其銷售方式。

27. Administration and implementation of staff training in all aspects of the Spa's?

operations i.e. business telephone usage, Guest relations, Spa services (massage,?

loofah, facial, etc.),?

Retail sales ...

管理員工，為員工實施水療部全面的運作培訓，例如：電話技巧，客戶關系，水療服務（按摩，美容等）

28. Assist in the supervision/operation of all health & spa departments when required:

? ? ?協助全部衛生及水療部門的監督與運作

? Fitness健身中心

- Salon

- 美發廳

- So Spa and Fit out

- 水療部

- Health & SPA Reception

- 衛生及水療部前臺

- Mineral outlet (in consultation with Chef & FB)

- 與餐飲部協調水療部的迷你食品吧。

- So Spa outlet in the Lobby if applicable?

- 大堂水療銷售部

29. Ensure effective communication amongst all departments within the hotel.

? ? ?確保與酒店其他部門保持良好的溝通。

2. HUMAN RESOURCE RESPONSIBILITIE人事職責

1. To ensure Spa department maintains a positive relationship with all departments in the Spa and Hotel.

? ? 確保水療部與酒店其他部門保持良好關系。

2. Responsible for supervising all aspects of employees i.e.. hiring, recognition,?

progressive corrective action ...??

有責任關注員工所有方面的表現，例如：招聘，認可，糾錯等方面。

3. Responsible for the efficient training of all employees in all aspects of job tasks.

? ? 有責任為全部員工進行全方位的工作培訓。

4.? Responsible for all Spa departments training in pertinent emergency procedures and?

Ensuring all departments are well versed in facility operations (cross training).

有責任為全部水療部員工進行相關的火警培訓，確保他們熟悉部門各項設備設施（包括交叉培訓）。

6. To ensure all employees adhere to all hotel standards as stated in the employee?

handbook.

確保每位員工都嚴格按照酒店規章制度辦事。

7. To conduct performance appraisals on a timely manor.

? ? 為每位員工完成表現評估。

3. FINANCIAL RESPONSIBILITIES財務職責

1.? Responsibilities encompass the area of fiscal budgeting and analysis, including the

? ?development of annual budgets for the various departments within the facility.?

? ?為部門完成財政預算及分析，包括各部門器材設備的年度預算。?

2.? Establishing the control of financial operations will require co-ordination and?

administration of an established plan with sufficient supporting schedules to enable measurement of actual performance to budget.?

控制財務運作，做到各方面收支平衡。

3.? Operations and capital improvement budget preparation

? ? 做好業務操作的設備改建成本。

4.? Development of the facility's fiscal operating assumptions.

? ? 做好部門運作財政預算。

5.? Develop facility's business, budget and staffing plans.

? ? 拓展市場需求，做好成本，員工管理的計劃。

6.? Identification of capital start up costs.

? ? 做好籌備主要成本計劃。

7.? Authorise expenditures in keeping with the capital and operating budgets.

? ? 權衡主要的運作成本及支出。

8.? Approve all invoices before payment.

? ? 支出前審批各種發票。

9.? Review of remuneration of all salaried employees and independent contractors with ownership.

? ? 審核員工薪水及獨立承包商酬勞。

10. Provide information to the Controller of the complete backroom operational?

procedures including:

為后勤部門提供信息，其中包括：

? Accounts receivable area財務應收

? Accounts payable area應付會計

? Payroll programme工資員

? General ledger development總賬

? Chart of accounts development會計部門

? Budget preparation and fiscal guidelines成本控制及財務指引

11.? Control the cost of goods purchased, services supplied and labour necessary to?

?the sales and production of our products and service.

?控制采購成本，服務期間支出及必要勞動力的成本。

4. OCCUPATIONAL HEALTH AND SAFETY RESPONSIBILITES職業保健和安全職責

1.? Follow and ensure that all employees all safety procedures and practices.

? ? 跟進及確保員工的安全。

2.? Adherence of Facility Operations departmental Emergency Procedures/Safety?

Manual.

嚴格遵守酒店前線部門緊急情況指引及安全指引。

3.? Ensure all departments adhere to all safety practices of the hotel.

? ? 確保管轄部門參加每一次的酒店消防演習。

4. Assist in the development and adherence of all departmental Emergency Procedures/Safety Manual.

? ? 協助及嚴守部門緊急情況指引及安全指引

5.? To ensure employees have a complete understanding of and adhere to the hotel's?

policy relating to safety.

確保員工熟悉及遵守酒店安全條例。

6.? Perform other related duties & special projects as assigned by the supervisor

隨時執行上級分配的其他相關任務或特殊項目