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崗位職責/職位描述

Administration

行政

·???????? Analyse the learning & development needs and develop hotel annual training plans. Prepares reports of the training results. Maintains hotel training library.

分析學習與發展需求并制定酒店年度培訓計劃;準備培訓成效報告,管理酒店培訓書籍資料;

·???????? Recommends hotel-training courses for employee to the Department Head. Develop training manuals and courses;

向部門經理推薦員工培訓課程; 制定培訓課程和培訓手冊;

·???????? Ensure that training records of employee at different levels is maintained.

確保按級別對員工培訓記錄的歸檔;

·???????? Establish training policies and procedures. Direct and assist the development of special training program needed by departments.

建立培訓制度和程序;指導及幫助部門所需的特殊培訓課程的發展 ;

·???????? ?Monitors and keeps hotel operation in hotel brand standard from learning & development aspect.

監督和保持酒店的運作符合品牌標準，從學習與發展方向提供支持；

·???????? Mobilizes all hotels employee to keep brand attitudes way to serve guest.

動員全酒店的員工保持品牌標準去服務客人。

Financial and Revenue Responsibilities

財務及收入職責

·???????? Assist T&C Director to identify internal and external resources and optimize the L&D budget

協助人才與文化總監識別內部和外部資源以及優化學習與發展預算。

·???????? Monitor all regular financial issue of department and assistant team to well control cost.

監督部門的日常財務類工作，協助部門完成成本控制。

Learning & Development and Talent & Culture

學習與發展和人才與文化

·???????? Manages performance issues that arise within the T&C team, as well as train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members.

管理人才與文化團隊以提高績效，包括部門團隊成員的培訓、發展、指導和建議、績效評估和解決問題。

·???????? Must be an example of the Sofitel Values, brand standards, and a champion of grooming and appearance guidelines.

作為榜樣展現索菲特價值觀和品牌標準，在儀容儀表及形象方面做出表率。

·???????? Effectively communicate to hotel team members.

與酒店的團隊成員保持有效溝通。

·???????? Ensure wherever possible that ambassadors are provided with a work place free of discrimination, harassment and victimisation

確保提供給大使們一個沒有歧視、騷擾和危險的工作環境。

·???????? Treat customers and colleagues from all cultural groups with respect and sensitivity.

使用符合集團文化的行為并且尊重及靈活地對待每一位客人和同事。

·???????? Identify and deal with issues which may cause cross cultural conflict or misunderstanding.

識別和處理可能導致跨文化沖突或誤解的問題。

Guest Service Responsibilities

對客服務的責任

·???????? Supports operations and assists in achieving team member and guest satisfaction goals.

協助運營并達到團隊及客人的滿意度目標。

·???????? Interacts in a positive way with all team members to ensure a luxury guest experience.

與團隊成員通過積極的工作方式以確保奢華的賓客體檢。

·???????? Greet and be generous to all guests and colleagues and always willing to offer the assistance

主動熱情的回應客人及同事的需求，并提供幫助。

Professional Technical Responsibilities

專業技術責任

·???????? Maintain and update staff Learning & Development records, policies and procedures and other training matters. Conduct training needs. Analyze for management and supervisory employee to identify and determine training needs.

·???????? 管理和更新員工學習與發展檔案，酒店規章制度與工作程序以及其它培訓文件. 進行培訓需求調查，為管理層及主管員工分析并決定提供培訓需求。

·???????? Prepare and submit periodic training activities reports.

?? 定期準備酒店相關培訓活動報告。

·???????? Monitor hotel staff grooming and service courtesy and efficiency.

監督檢查酒店員工的儀容儀表及對客服務禮儀及效率。

·???????? Conducts new employee orientation

?對新員工進行入職培訓。

·???????? Conduct retraining programs and information for currently employed employee.

實施并監督在職員工的培訓計劃。

·???????? Conducts Language and general hotel skills training.

安排酒店語言和基礎酒店技能培訓

·???????? Conducts hotel courtesy training.

?實施酒店禮貌培訓。

·???????? Monitor the usage of the training aids, Respect the electronic equipment.

監管培訓輔助設備的使用，合理使用和維護電子教學設備

·???????? Issue and monitor the usage of the training aids.

負責管理培訓輔助設備的使用。

·???????? Be responsible for the daily inspection and distribution of the training rooms, be sure that they are in good order, with the desired room set-up and training aids as required.

每日負責合理分配培訓教室的使用，并確保培訓教室的整潔，設備安放到位。

·???????? Develop Department & Management Trainers’ skills.

完善部門及管理層的培訓員的技能。

·???????? Monitor present and future training trends, practices and system that are beneficial for hotel employee and recommends to the hotel management for implementation.

注意培訓發展趨勢，向酒店管理層建議作相應的培訓調整，從而提高員工的各方面的能力。

·???????? Plan, organize, implement, conduct and evaluate training programs to the training needs of the hotel.

根據酒店培訓需求計劃，組織，安排，實施及評估改進培訓項目。

·???????? Prepare training materials and posters.

準備培訓資料和海報。

·???????? Collate and compile training materials.

校對并整理培訓資料。

·???????? Conducting in-house generic training programs (for example, Courtesy, Deportment, Personnel Grooming, and Communication Skills) for staff.

實施酒店員工基礎培訓計劃（如：禮貌，行為舉止，儀容儀表和溝通技巧等）。

·???????? Maintaining the staff training records.

員工培訓記錄歸檔。

·???????? Conduct evaluation on the effectiveness of training programs.

對培訓成效作評估。

·???????? Keep the coordination of the employee training activities is in good order.

?使員工培訓的工作有序進行。

·???????? Collect training information and disseminate it to the concerned departments.

?匯總培訓的信息，并通知相關部門。

·???????? Liaise with departments managers concerned in the implementation of on-the-job departmental training.

與各部門經理協調并完成員工的在崗培訓。

·???????? Direct and assist in the departmental training activities.

指導和協助部門的培訓。

·???????? Implement and monitor employee relations and motivation through the training program in the hotel.

通過培訓活動促進員工關系、調動員工積極性。

·???????? Coaches’ hotel employee as needed in scopes of basic skill development, career planning, and training.

?根據酒店的需求，進行員工技能的提升，職位發展和培訓等指導。

·???????? Coordinates and executes employee social, athletic and recreational program.

協調, 組織員工的社會的、運動的和娛樂活動。

·???????? Motivates the trainees.

調動培訓生的積極性。

·???????? Disseminate information regarding training activities, special skill improvement programs.

對員工培訓活動和特殊技能提高項目的公布。

·???????? Interacts with external establishments or individuals such as training association members or training employee and other local community members to promote the hotel training programs, employee image and hotel business.

與酒店外相關團隊和個人, 如培訓協會、培訓師、當地社區等保持良好的聯系，以促進酒店培訓項目, 員工形象及酒店的經營。

·???????? Reports to the Director of Talent & Culture.

直接向人才與文化總監匯報。

·???????? Supervises the performance of Learning & Development Leader, Learning & Development.

監督學習與發展主管、學習與發展協調員工作的執行。

·???????? Interacts in a positive way with other departments to ensure a luxury guest experience.

與其它部門進行有效地互相配合以確保客人的奢華體驗。

·???????? Must be an example of the Accor Hotel Values, brand standards, and a champion of grooming and appearance guidelines.

遵循雅高酒店價值觀、品牌標準的榜樣，酒店員工儀容儀表和行為標準的指導人。

Miscellaneous

其他

·???????? Perform other related duties & special projects as assigned by the supervisor.

? 隨時執行上級分配的其他相關任務或特殊項目。