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崗位職責/職位描述

崗位職責
1. Help guests on the executive floor to check in and check out.

幫助行政樓層賓客做好入住及退房工作。

2.Check and make sure that the rooms reserved for important guests are ready and all small gifts are put into the guest rooms before the guests arrive.

檢查并確保為重要賓客所預分的房間已經就緒，所有的小禮物在賓客抵達前已經放入賓客房間.
3.Provide welcome tea service upon check-in, guide guests to their rooms and introduce them to the facilities of the hotel.

在賓客入住時為賓客提供歡迎茶服務，引領客人到房間并向賓客介紹酒店的設施。
4.Promote the hotel restaurants and make reservations for them.

推銷酒店的餐廳并為他們提供預訂服務。
5.?Greet and accompany important guests arriving, and say goodbye to them when they leave the hotel.

迎接并陪同抵達的重要賓客，在賓客離店時應向客人道別。
6.Work closely with front desk staff to ensure smooth accommodation and provide afternoon tea service for executive floor guests.

同前臺員工密切合作以確保賓客住順暢，為行政樓層賓客提供下午茶服務。
7.Read and sign the log, notice the last notice on the board and follow through.

閱讀工作日志并簽字，注意板面上的通知并落實。

8.Promptly report guest complaints to the Executive Floor Manager.

及時向行政樓層經理報告賓客的投訴。

崗位要求

1、Good English communication

良好的英文交流

2、Warm and cheerful

熱情開朗

3、Good communication

良好的溝通能力