聯 系 人: HR
傳 真:
電 話: 021-23302162
郵 箱: scarlett.zhao@langhamhotels.com
公司網址: http://www.langhamhotels.com.cn
地 址: 上海市黃浦區(qū)馬當路99號
人才招聘
- 職位性質：全職
- 工作地區(qū)：上海市
- 招聘人數：1人
- 學 歷：大專
- 工作經驗：3年以上
- 提供食宿：可提供吃
- 年齡要求：不限
- 計算機能力：良好
- 語言要求：英語(精通)
- 國際聯號工作經歷：優(yōu)先
- 薪資待遇：8千-1萬
- 職位有效期：2026-04-12至2026-07-11
職位：Duty Manager 值班經理
崗位職責/職位描述
- Monitor the hotel front-of-house operations ensuring sufficient colleague level and proper work flow at all service areas. Conduct floor patrols to front and back of house areas on a regular basis. Handle all emergency situations and represent the hotel management when required.
- Provide a front line management contact for guests with escalated service requirements or items to be addressed.
- Handle dissatisfied guests to resolve complaints, take remedial actions immediately and follow up as necessary. Ensure all guest concerns are promptly logged and report to the management in the Duty Manager log.
- Respond to all emergency situations such as fire alarms, theft case, guest accidents etc. Every effort must be made to minimize the disturbance or cause inconvenience to the hotel guests. Ensure all incidents are properly logged in the Duty Manager log for future reference.
