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崗位職責/職位描述

· Supervision of Room Attendants.
管理客房服務員的工作。
· Liaise with Housekeeping Coordinator to implement daily requests and action any new requests from Langham Touch throughout the day.
與客房部協調員溝通聯絡以便對任何一個客人通過總機提出的新要求作相關回應。
· Attend to the delivery of special amenities according to the guest preference states in the profile.
通過客人歷史檔案，根據賓客的個人喜好在客房擺放特殊的用品。
· Liaise with other departments on behalf of the guest and follow up to ensure all requests have been actioned to the guest’s satisfaction.
代表客人和其他部門聯絡，確保他們的要求都被執行以期得到客人的滿意。
· Maintain the cleanliness of the working stations.
保持工作間的整潔。
· Reporting of maintenance, via the phone or on a request docket.
通過電話或者維修工程記錄來報告設備保養。
· Undertake daily room checks of all VIP guest rooms, Long Staying Guests, non-self checking Room Attendants and spot checks of Room Attendants who are self checking when it applies.
承擔每日VIP賓客房間檢查，常住客人的房間以及非自查服務員所做房間的檢查，以及自查服務員所做的房間的抽查。
· Report accidents and damages promptly to the Housekeeping Coordinator. Ensure the required paperwork is completed immediately.
及時向客房部協調員報告事故和損壞情況，并且確保及時填寫相關記錄。
· Explain and promote hotel facilities and services whenever possible.
在需要的時候向客人解釋和促銷酒店的設施和服務。
Ensure that all colleagues comply with the grooming and uniform Standards
確保所有同事按照儀容儀表和工作制服的相關標準工作。
Take personal responsibility to all the floor master keys are used under control and conduct spot check on regular basis.
承擔樓層萬能鑰匙在可控情況下使用的責任，并且定時抽查。
· Ensure compliance with legislated health and safety requirements within the workplace.
在工作區域內遵守相關健康和安全的工作須知。
· Comply with all Corporate and Hotel Standards and Procedures. Ensure all of them are in line with the brand standard and quality assurance requirement.
遵守所有酒店規章制度，確保所有的工作都與品牌的標準和質量保證為標準線。
· Actively promote a work environment, which cares for guests and colleagues alike.
關心賓客和關愛同事從而營造積極地工作環境。
· Perform any duties assigned by the Management deemed necessary.
執行任何管理層委托的工作

REQUIREMENTS 職位要求

Education 教育學歷
Certificate / Diploma / Bachelor in Hotel Management
酒店管理證書、文憑、學位

Experience 經驗
Three years related working experience in hotel, at least 1 year in similar capacity.
三年相關的酒店工作經驗，至少一年相關職位經驗

Job Skill / Knowledge 工作技能 / 知識
Out-going personality
性格開朗
Good communication skills
良好的溝通技巧
Office administration experience
具備辦公室行政經驗

Computer Knowledge 電腦知識
Opera PMS
酒店Opera系統
Language Proficiency 語言能力
Basic command of English and Mandarin, other languages would be beneficial.
良好的英語和普通話，懂其他語言為佳