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崗位職責/職位描述

·???????? Assume responsibility of daily operations in assigned outlet to ensure a smooth running, profitable operation within the framework of the hotel.

負責餐廳/酒吧日常的營運，保證餐廳/酒吧營運順暢。

·???????? Actively support the Quality Improvement Process.

要積極支持質量改進程序。

·???????? Assist in working toward positive financial results.

協助工作得到積極的財政結果。

·???????? Assist in ensuring that scheduling functions are performed accurately and on a timely basis.

協助完成正確的每個時段的工作時刻表。

·???????? Assist in maintaining a highly motivated and well-trained colleague.

幫助培訓一個高度的熱情和訓練有素的同事。

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OPERATIONS營運

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·???????? Open and close shift in accordance with the manager checklist.

遵照上級的安排表來開始和結束一天的營運。

·???????? Initiate aggressive guest interaction through seeking and soliciting feedback from guests.

與客人進行積極的互動和交流，征求他/她們的反饋提高服務質量。

·???????? Train, maintain and enforce all Langham service standards in the outlet.

在餐廳中，培訓、維持和執行所有朗廷酒店的服務標準。

·???????? Enforce the Langham standardized drink recipe and presentation guidelines to ensure consistent quality beverage to our guests in accordance with the Langham Bar Guide.

執行朗廷酒店規范的飲料配方，以確保給客人提供的飲料具有一貫的品質。

·???????? Properly execute revenue and check control procedures on shift.

嚴格執行收入和賬單的操作程序。

·???????? Handle daily colleague relations (i.e. scheduling, time adjustments).

處理日常同事的協作關系（例如，班次調整）

·???????? Maintain a safe & sanitary work environment for all colleague & guests.

為所有的同事和客人，建立一個安全及衛生的工作環境。

·???????? Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, and checks).

為餐廳營運提供盡可能的幫助（例如，工作時間表，樓層安排，預定）

·???????? Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.

找到解決問題的方法。（如電話服務，最后一分鐘的預定，或其他每天可能發生的問題）

·???????? Be on the floor during the shift and assist servers or hostess to ensure guests are satisfied.

在餐廳營運時，確保在各自的崗位上，協助服務員或領位員，使客人滿意。

·???????? Ensure that only a quality product is served.

確保所提供的食品和飲料有質量保證。

·???????? Ensure all side work is done on a daily basis.

確保每天基本的工作都完成。

·???????? Maintain proper colleague uniform standards.

保持同事制服的標準。

·???????? Manage an effective repair and maintenance program through the use of work orders, inspections, etc.

通過工作分配和突擊檢查，建立起一個有效的工程維護及保養程序。

·???????? Understand & teach empowerment principles to ensure guest satisfaction.

理解和指導授權原則，以確保客人的滿意度。

·???????? Exercise station rotation to ensure stations are distributed fairly.

運用崗位的輪換制，來確保工作安排的合理性。

·???????? Above all, to lead by example through a “hands on” approach to motivate our colleagues to excel.

綜上所述，要以身作則，為同事樹立起良好的榜樣，激勵同事的工作熱情。