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崗位職責/職位描述

Work alongside guest contact colleagues ensuring the delivery of on brand guest service with poise.
與對客同事緊密合作確保向賓客提供符合品牌要求的服務體驗.
Execute job tasks according to the pre-defined standards & procedures and in compliance with the company employment handbook.
根據擬定的規定條例以及公司同事手冊執行其職責范圍內的工作。
Ensure all areas in the concierge lounge are up to standard and all operating equipment is well-maintained.
確保禮賓部區域符合標準以及所有設備運作正常。
Demonstrate honesty, reliability, ethics, and professionalism; demonstrate consistency between words & behaviour.
展現誠實，可靠，規范及專業的工作禮儀。

Handle dissatisfied guests during their stay or after they have departed to resolve complaints and identify and rectify any processes which lead to the service shortfall.
處理入住期間賓客所遇的不滿意之處和解決他們離店后的投訴并確認及改進服務中的不足之處。
Build positive and productive working relationships with customers, subordinates, peers, superiors, business partners, and the community; encourage this behavior in others.
與賓客，下級，同級，上級，合作伙伴及社區建立正面及有效的工作關系。并鼓勵其他同事也依照此行為準則。
Accept personal responsibility and accountability for achieving results within targeted timelines; ensure clear authority and accountability for results by others.
在規定的時限內承擔相應的責任及義務從而完成任務。并清晰其他職務的權限及責任。
Collect and analyse data to make customer focused business decisions; ensure colleagues understand and exceed customer expectations.
收集并分析數據從而使顧客群集中商業決策; 確保同事理解并超越顧客的期望.
Ensure relevant information is circulated through the hotel to enhance colleague effectiveness and the guest experience.
確保酒店內部相關信息的流通從而增加同事的效率和賓客的體驗.
Responsible for keeping standards and procedures and information folders and brochures up to date.
遵守酒店標準和程序以及信息資料和宣傳冊的更新。
Ensure a smooth co-ordination between the individual sections of Front Office and Rooms Division.
確保與其他前廳各部門及房務部建立良好的合作關系。
Liaise and work closely with other departments to resolve any operational issues.
與其他部門保持緊密聯系和工作從而解