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崗位職責/職位描述

The SectionLeader’s main function is to promoteand ensure guest satisfaction, achieved through his/her ability to develop andmaintain a strong team environment, placing emphasis on colleague satisfactionand delivery of prompt, courteous service. The captain is accountable for sales andprofit in his/her area.
領班的主要職能是通過他/她的能力來建立和維護一個強大的團隊，重視提升同事的滿意度，提供積極、禮貌的服務等來提升和確保客戶滿意度。同時，領班須負責自己管理區域內的銷售和利潤。
PRINCIPALRESPONSIBILITIES 主要職責
· Assume responsibilityof daily operations in assigned outlet to ensure a smooth running, profitableoperation within the framework of the hotel.
負責餐廳日常的營運，保證餐廳營運順暢，使酒店的運營處在一個收益的框架上。
· Actively support theQuality Improvement Process.
積極改進服務質量。
· Assist in workingtoward positive financial results.
積極協助上級，完成良好的收益。
· Assist in ensuring thatscheduling functions are performed accurately and on a timely basis.
協助確保每個時間段的工作準確地完成。
· Assist in maintaining ahighly motivated and well-trained colleague.
協助上級培訓一個高度熱情和訓練有素的同事。
Operations運營
· Openand close shift in accordance with the manager checklist.
遵照上級的安排表來開始和結束一天的營運。
· Initiateaggressive guest interaction through seeking and soliciting feedback fromguests.
與客人進行積極的互動和交流，征求他/她們的反饋意見。
· Train,maintain and enforce all Langham service standards in the outlet.
在餐廳中，培訓、維持和執行所有朗廷酒店的服務標準。
· Enforcethe Langham standardized drink recipe and presentation guidelines toensure consistent quality beverage to our guests in accordance with the BarGuide.
執行朗廷酒店規范的飲料配方，以確保給客人提供的飲料具有一貫的品質。
· Properlyexecute revenue and check control procedures on shift.
嚴格執行收入和賬單的操作程序。
· Handledaily colleague relations (i.e. scheduling, time adjustments).
處理日常同事的協作關系（例如，班次調整）
· Maintaina safe & sanitary work environment for all colleague & guests.
為所有的同事和客人，建立一個安全及衛生的工作環境。
· Gatherand implement all proper tools for running shifts (i.e. schedules, rotationplans,reservations, and checks).
為餐廳營運提供盡可能的幫助（例如，工作時間表，工作安排，預定）
· Findsolutions for problems such as call outs, last minute bookings, or any otherdaily problems that may arise.
找到可能發生的問題的解決方法。（如電話服務，最后一分鐘的預定，或其他每天可能發生的問題）
· Be onthe floor during the shift and assist servers or hostess to ensure guests aresatisfied.
在餐廳營運時，確保在各自的崗位上，協助服務員或領位員，使客人滿意。
· Ensurethat only a quality product is served.
確保所提供的食品和飲料有質量保證。
· Ensureall side work is done on a daily basis.
確保完成每天的工作。
· Maintainproper colleague uniform standards.
保持同事按標準穿著制服。
· Managean effective repair and maintenance program through the use of work orders,inspections, etc.
通過工作分配和突擊檢查，建立起一個有效的工程維護及保養程序。
· Understand& teach empowerment principles to ensure guest satisfaction.
理解和指導授權原則，以確保客人的滿意度。
· Exercisestation rotation to ensure stations are distributed fairly.
運用崗位的輪換制，來確保工作安排的合理性。
· Aboveall, to lead by example through a “handson” approach to motivate our colleaguesto excel.
綜上所述，要以身作則，為同事樹立起良好的榜樣，激勵同事的工作熱情。
Human Resources 人力資源
Implement an effective training program for new and current colleagues using use records, menus, and appropriate reference manuals.
通過使用記錄，菜單以及適當的參考手冊對新加入及現有的同事實施有效率的培訓課程。
Encourage problem solving by colleagues through proper training and empowerment.
通過所有可能的培訓和授權來激勵同事解決問題。
Establish effective communication with colleagues to gain their trust and respect.
和同事建立有效的溝通，以爭取他們的信任和尊重。
Maintain fair and consistent counselling and/or disciplinary procedures.
建立公平和一致的輔導及紀律處罰程序。
· Alldetails regulatory framework refer to colleague Handbook.
所有規章制度請參照員工手冊。
Administrative 行政管理
· Communicatedirectly and/or through the use of the logbook to next shift supervisor ormanager.
直接或通過日志本與下一班次的主管或經理進行溝通。
· Identifyand recommend incentive programs, new ideas, and methods of operation.
確定并推薦獎勵項目、新主意和方法進行運作。
· Promotepositive inter-department relations.
積極推動部門與部門之間的關系。
· Beaware of accident prevention and help enforce safe working conditions. Zeroaccidents are our goal.
了解事故預防并加強工作安全，目標是零事故。
Perform any duties assigned by the Management deemed necessary.
執行任何管理層委托的工作。
REQUIREMENTS 職位要求
Education 教育學歷
Minimum Vocational School
至少為專業學校畢業。
Experience 經驗
Minimum 2 years restaurant operations experience.
至少兩年餐廳工作經驗。
Job Skill / Knowledge 工作技能 / 知識
Demonstrated strong hospitality and communication skills.
有較好的服務精神和溝通技巧。
Demonstrated strong work ethic.
有較強的工作敬業精神。
Demonstrated great hospitality skills and sensitivity to guest needs.
良好的服務待客技巧預知客人的需求。
Demonstrated a good understanding of food production.
對食物產品知識的充分了解。
Computer Knowledge 電腦知識
Knowledge of MS office software
能夠使用日常的辦公室軟件。
Language Proficiency 語言能力
Demonstrated good communication skills in English and Mandarin.
具備良好的英語和普通話表達能力。