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崗位職責/職位描述

To assist the Cachet Manager in the day to dayoperations of the restaurant in such a manner as to maximize revenues andminimize costs with particular attention to complete guest satisfaction, colleaguewelfare, and profit margins.

協助凱旋餐廳經理管理餐廳每天的運營, 關注客人，提升顧客滿意度,保障同事福利,盡可能在控制成本的基礎上實現利潤最大化。

PRINCIPALRESPONSIBILITIES 主要職責

·????????Assistthe Cachet Manager in being responsible for therestaurant area, ensuring a smooth running, profitable operation within theframework of the hotel.

協助凱旋餐廳經理負責整個餐廳，保證餐廳營運順暢，使酒店的運營處在一個收益的框架上。

·????????Assistin maintaining the overall welfare of our colleagues by providing them with thetraining and resources to take care of our guests.

協助凱旋餐廳經理保障所有同事的福利，培訓和資源，只有這樣同事才能照顧好我們的客人。

·????????Assistto achieve departmental budget goals by maintaining profits through increasedsales revenue and the efficient cost expenditure.

協助凱旋餐廳經理通過增加銷售營業額和有效率的開支來完成預算目標以保持最大化利潤。

·????????Workwith the Cachet Manager to be responsible for themonthly department Profit & Loss Statement.

協助凱旋餐廳經理每月召開部門會議陳述餐廳收益和未完成的指標。

·????????Perform anyduties assigned by the Management deemed necessary.

執行任何管理層委托的工作。

OPERATIONS運營

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·????????Assist in thepreparation of the yearly department budget by using history & forecastingtechniques to develop an aggressive budget that reflects the achievable capabilities.

參考歷史紀錄和客房率預測，協助凱旋餐廳經理制定一份可行的部門年度指標。

·????????Assist inaccurately forecasting business demands to ensure efficient staffing & foodproduction.

協助凱旋餐廳經理正確的預計商業需求已確保最有效率的人員配備和食物生產。

·????????Ensure theawareness & enforcement of all Langham’s Policyand procedure.

認識和實施所有朗廷酒店的政策和程序.

·????????Enforceoperational Standards that are periodically reviewed & updated.

定期的復習和更新標準以確保運營。

·????????Beresponsible for maintaining outlet safety and sanitation standards at alltimes.

時刻保持部門的安全和衛生設備的標準。

·????????Enforcesanitation checklist by having all outlets inspected on a monthly basis.

嚴格執行衛生設備檢查，所有部門每月檢查一次。

·????????Beresponsible for asset management of all outlet property and facilities.

協助上級保管好部門所有的財產和設備。

·????????Conduct apreventative maintenance on a monthly basis.

每月進行一次餐廳設備的保修和維護。

·????????Above all, tolead by example through a “hands on” approach to motivate our colleagues to excel.

綜上所述，要以身作則，為同事樹立起良好的榜樣，激勵同事的工作熱情。

HUMANRESOURCES人力資源

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·????????Assist in thedevelopment and implementation of management training plans for subordinatemanagers and supervisors on a quarterly basis in conjunction with HumanResource Department.

發展和培養對督導的培訓, 擬定計劃上傳給人事部總監。

·????????Assist in theexecution of all colleague performance reviews in a professional and timelymanner.

以專業的工作態度，協助凱旋餐廳經理按時為同事們進行工作表現評估。

·????????Assist in allaspects of colleague management including hiring, discipline in conjunctionwith the Cachet Manager.

協助凱旋餐廳經理招聘同事，貫徹酒店規章制度。

·????????Assist inconducting an effective monthly colleague meeting with minutes and forwarded toF & B and Human Resource Department.

協助凱旋餐廳經理舉辦每月的同事會議，并把會議記錄轉抄給餐飲總監和人事部。

·????????Practice “open door” policy to all colleagues.

對每位同事實行開放式政策。

·????????All details regulatory framework referto Colleague Handbook.

所有規章制度請參照員工手冊。

ADMINISTRATIVE行政管理

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·????????Beresponsible for all accounting and billing procedures in the outlets.

負責餐廳的財務及賬單。

·????????Be responsiblefor the accurate supervision of the colleague time control and payroll systemsby working with Accounting and Human Resource Department.

通過和財務部及人力資源部的合作，精確管理好每位同事的加班時間和考勤

·????????Assist inplanning colleagues’ outing activity to promote teamwork.

協助凱旋餐廳經理制訂同事外出活動，促進團隊合作精神。

·????????Promotepositive inter-departmental relations through candid communication andcooperation.

通過坦率的交流和配合，積極的建立跨部門的溝通與合作關系。

·????????Respond toguest inquiries or concerns within 24 hours in what is deemed the appropriatemanner.

關注客人的需求，在24小時內以適當的方式去回應。

·????????Perform anyreasonable request made of management which is not life threatening or againstthe law.

完成管理層制定的一切合理要求。（不威脅生命，不違反法律）

MARKETING市場推廣

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·????????Assist in thedevelopment & execution of marketing plans for the outlet.

協助發展和完成銷售計劃，擴大部門的市場占有率。

·????????Be aware ofcompetitors in the market & assist in a competition analysis on a quarterlybasis.

每個季度要熟悉競爭者的市場并加以分析。

Education 教育學歷

·????????MinimumVocational School

畢業于專業學校。

Experience 經驗

·????????Minimum 4years restaurant operations experience, at least 1 year management/supervisorsexperience.

四年餐廳工作經驗和至少有一年以上的餐廳管理/主管經驗。

Job Skill / Knowledge 工作技能 / 知識

·????????Demonstratedleadership qualities.

能體現領導者的素質。

·????????Demonstratedgood technical knowledge of restaurant operations.

具備優秀的專業的餐廳運營知識。

·????????Demonstratedstrong hospitality and communication skills.

有較好的服務精神和溝通技巧。

·????????Demonstratedstrong work ethic.

具備和實現優秀的職業道德。

·????????Demonstratedgreat hospitality skills and sensitivity to guest needs.

良好的服務待客技巧預知客人的需求。

·????????Demonstrateda good understanding of food production.

對食物產品知識的充分了解。

Computer Knowledge 電腦知識

·????????Knowledge ofMS office software

能夠使用日常的辦公室軟件

Language Proficiency 語言能力

·????????Demonstratedexcellent communication skills in English and Mandarin.

具備優秀的英語和普通話表達能力。