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崗位職責/職位描述

· Assume responsibility of daily operations in assigned outlet to ensure a smooth running, profitable operation within the framework of the hotel.
負責餐廳日常的營運，保證餐廳營運順暢。
· Actively support the Quality Improvement Process.
積極改進服務質量。
· Assist in working toward positive financial results.
積極協助上級，完成良好的收益。
· Assist in ensuring that scheduling functions are performed accurately and on a timely basis.
協助完成正確的每個時段的工作時刻表。
· Assist in maintaining a highly motivated and well-trained colleague.
協助上級培訓一個高度熱情和訓練有素的同事。

OPERATIONS營運

· Open and close shift in accordance with the manager checklist.
遵照上級的安排表來開始和結束一天的營運。
· Initiate aggressive guest interaction through seeking and soliciting feedback from guests.
與客人進行積極的互動和交流，征求他/她們的反饋提高服務質量。
· Train, maintain and enforce all Langham service standards in the outlet.
在餐廳中，培訓、維持和執行所有朗廷酒店的服務標準。
· Enforce the Langham standardized drink recipe and presentation guidelines to ensure consistent quality beverage to our guests in accordance with the Langham Bar Guide.
執行朗廷酒店規范的飲料配方，以確保給客人提供的飲料具有一貫的品質。
· Properly execute revenue and check control procedures on shift.
嚴格執行收入和賬單的操作程序。
· Handle daily colleague relations (i.e. scheduling, time adjustments).
處理日常同事的協作關系（例如，班次調整）
· Maintain a safe & sanitary work environment for all colleague & guests.
為所有的同事和客人，建立一個安全及衛生的工作環境。
· Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, and checks).
為餐廳營運提供盡可能的幫助（例如，工作時間表，樓層安排，預定）
· Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.
找到解決問題的方法。（如電話服務，最后一分鐘的預定，或其他每天可能發生的問題）
· Be on the floor during the shift and assist servers or hostess to ensure guests are satisfied.
在餐廳營運時，確保在各自的崗位上，協助服務員或領位員，使客人滿意。
· Ensure that only a quality product is served.
確保所提供的食品和飲料有質量保證。
· Ensure all side work is done on a daily basis.
確保每天基本的工作都完成。
· Maintain proper colleague uniform standards.
保持同事制服的標準。
· Manage an effective repair and maintenance program through the use of work orders, inspections, etc.
通過工作分配和突擊檢查，建立起一個有效的工程維護及保養程序。
· Understand & teach empowerment principles to ensure guest satisfaction.
理解和指導授權原則，以確保客人的滿意度。
· Exercise station rotation to ensure stations are distributed fairly.
運用崗位的輪換制，來確保工作安排的合理性。
· Above all, to lead by example through a “hands on” approach to motivate our colleagues to excel.
綜上所述，要以身作則，為同事樹立起良好的榜樣，激勵同事的工作熱情。