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崗位職責(zé)/職位描述

· Comply with all Hotel, Langham Hotels International standards, policies and procedures.
遵從酒店，朗廷國際的標準，規(guī)章和制度。
· Demonstrate and awareness and compliance of Health and Safety policies in the workplace.
在工作區(qū)域內(nèi)知道和遵從相關(guān)健康和安全的工作須知。
· Delegate tasks to public area cleaners. Prepare work schedules and assignments of public area staff under his / her responsibility.
安排PA同事工作，準備工作計劃明確同事職責(zé)。
· Ensure staff under his / her jurisdiction perform their duties and responsibilities according to approved systems and procedures.
確保同事在主管的指導(dǎo)下，按酒店的標準去完成工作。
· Ensure all restaurants, Food and Beverage outlets, conference and meeting rooms are cleaned properly and in order, prior to the opening of the same to the public. Follow up and spot check for satisfactory completion of work assignments.
確保餐廳，營業(yè)場所，會議室，宴會廳都是干凈整潔的，對于安排的工作進行跟進和檢查。
· Respond IMMEDIATELY to guest requests.
立刻回復(fù)客人的要求
· Report to the Assistant Housekeeper any loss and damage of furniture, fixtures or equipment or any unusual happening on area of jurisdiction.
任何發(fā)生在PA的物品設(shè)備設(shè)施及異常情況都應(yīng)向經(jīng)理報告。
· Read hand-overs and reports of the other public area supervisors and follow up immediately on important observations and issues.
察看其他主管留下的交接并立即跟進重要項目
· Prepare weekly requisition of guest and cleaning supplies.
準備每周必備的客用品及清潔用品
· Provide and conduct training and re-training programs to public area staff concerning care and use of equipment and tools, method of maintaining different types of floors, etc. Demonstrate new techniques of public are maintenance if necessary.
對同事進行機器工具清潔方法，比如清潔各種不同地平的方法培訓(xùn)，如有可能或必要時對于新的機器使用前進行示范。
· Check and ensure all public area staff have completed their tasks satisfactorily before going of duty. Check and ensure equipment and cleaning tools are cleaned and stored properly.
檢查并保證PA同事在下班前必須全部并合格的完成工作，并確保工具機器的清潔完好的回原位。
· Ensure all items left behind by guests in the public area are forwarded to the Housekeeping Office immediately.
確保所有公共區(qū)域內(nèi)發(fā)現(xiàn)的客人遺留物品都必須立即送至客房部辦公室.
· Be FIRM but FAIR to staff.
公平公正的對待同事.
· Provide close supervision and coordination with outside contractor – pest control，window cleaner, landscaping etc.
與外包公司的合作，殺蟲，外窗，園藝等
· Perform any duties assigned by the Management deemed necessary.
執(zhí)行任何管理層委托的工作。

REQUIREMENTS 職位要求

Education 教育學(xué)歷
Certificate / Diploma / Bachelor in Hotel Management
酒店管理證書、文憑、學(xué)位

Experience 經(jīng)驗
Two year working experience, preferably in hotel industry
兩年相關(guān)的酒店工作經(jīng)驗。

Job Skill / Knowledge 工作技能 / 知識
Problem Solving Skills
解決問題技巧
Communication Skills
良好的溝通技巧
Knowledge of public area cleaning, sanitation and maintenance.
具有公共區(qū)域清潔保養(yǎng)知識.