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崗位職責/職位描述

The Front Desk agent is responsible for the daily Front Desk operations i.e. registration, cashiering, check outs and other guest enquires. The Front Desk agent must deliver customer service with poise based on the hotels standards and procedures. They must also conduct up selling and cross selling to maximize the hotel revenue and the guest experience.

前臺接待員的工作職責為負責前臺的日常運營，例如：賓客登記，收銀，退房和應答賓客的詢問。前臺接待員必須在遵循酒店規(guī)章制度的基礎上為賓客提供服務。同時必須盡可能地推銷酒店其他房型及其他酒店產(chǎn)品以最大化地增加酒店收入及賓客滿意體驗。

Perform accurate registration of arriving guests according to the hotels standards & procedures and guest reservation information and preferences.
遵循酒店規(guī)定，賓客預定信息及喜好，準確地為入店賓客提供入住登記手續(xù)。?
Perform accurate cashiering duties for departing guests according to the hotel standard & procedures while using and balancing their individual house bank.
遵循酒店關于收銀員管理個人備用金的規(guī)定，準確地為離店賓客辦理結(jié)賬業(yè)務。
Up sell and cross sell of hotel rooms and facilities to maximize revenue.
推銷酒店其他房型及其他產(chǎn)品從而最大化增加酒店收入。