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崗位職責/職位描述

職責 Responsibility

? 通過積極主動的銷售活動完成客房銷售。
Maximize room sales through proactive selling activates.
? 準確、禮貌地處理所有來電，快速、有效地處理所有預訂要求。
Handles all reservation correspondence and inquiries politely, quickly, efficiently, and accurately.
? 通過及時準確地回應社交平臺上的潛在客戶，將社交平臺上的客戶成功轉化。
Maximize the successful conversion of potential customers on social platforms by responding to potential customers on social platforms in a timely and accurately manner.
? 提供有效，友好，專注的服務，滿足或超過客人的期望。
To ensure that guests expectations are met or exceeded by providing an efficient, friendly and attentive service.
? 預先判斷出客人的需要并為客人推薦最適合的產品。
Anticipates the needs of the guests and recommend the most suitable product.
? 維護裸心的老客戶，提高老客戶回頭率。
Maintain old customers with naked heart and improve the return rate of old customers.

要求Requirements:

?良好的英語口頭和書面溝通能力。

Good communication skills in both oral and writtenEnglish.

??具備優秀的溝通技能。

Excellent communication skills.

??熟練操作電腦，辦公軟件，如Word，Excel，PowerPoint

Skilled in computer, Office software operation, such as Word, Excel, PowerPoint

?積極的工作態度，自我激勵，強烈的責任感，團隊精神

Positive working attitude, self-motivated, strong sense of responsibility, team spirit