- 職位性質(zhì)：全職
- 工作地區(qū)：北京市
- 招聘人數(shù)：1人
- 學(xué) 歷：大專
- 工作經(jīng)驗(yàn)：1年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計(jì)算機(jī)能力：良好
- 語(yǔ)言要求：英語(yǔ)(熟練)中國(guó)普通話(熟練)
- 國(guó)際聯(lián)號(hào)工作經(jīng)歷：優(yōu)先
- 薪資待遇：5千-5千
- 職位有效期：2026-04-11至2026-07-10
職位：行政酒廊賓客服務(wù)專員 Guest Services Associate - Manor Club(儲(chǔ)備)
崗位職責(zé)/職位描述
主要工作職責(zé)（包括但不限于以下內(nèi)容）：
負(fù)責(zé)保持行政酒廊的平穩(wěn)正常運(yùn)營(yíng),確保所有客人的需求得到滿足,保持酒廊的清潔,補(bǔ)充食品和飲料,提供必要的食品和飲料供應(yīng)和其他項(xiàng)目日常運(yùn)營(yíng)所必需的。
完成首席管家安排的其它工作。
任職資格：
1. 大學(xué)本科及以上學(xué)歷為佳。
2.?熟練的中英文書(shū)寫(xiě)和口語(yǔ)能力。
3. 良好的人際交往和溝通能力。
4. 能夠獨(dú)立工作和團(tuán)隊(duì)合作。
經(jīng)驗(yàn)要求：
有前臺(tái)實(shí)習(xí)或工作經(jīng)驗(yàn)，可以使用Opera系統(tǒng)。
OUR PURPOSE AND CULTURE?
We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.
As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.
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THE TEAM
You will be part of the Manor Club team, the heart of our personalized luxury experience for VIP guests. Working closely with the?Chief Butler?and fellow associates, the team is dedicated to delivering thoughtful, intuitive, and seamless service within the Manor Club and related guest touchpoints.
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YOUR ROLE
As a Manor Club Guest Services Associate, you play a key role in creating memorable, refined, and highly personalized experiences for our Manor Club guests. You will support the daily operations of the Manor Club, engage directly with guests during their arrival, stay, and departure, and collaborate closely with internal teams to ensure every detail meets Rosewood’s service standards. Your contribution directly enhances guest satisfaction, loyalty, and the overall success of the hotel.
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HOW YOU’LL MAKE THE PLACE?
-?Deliver exceptional, personalized service to Manor Club guests throughout their stay, including check-in and check-out experiences
-?Welcome, assist, and engage guests proactively, ensuring their preferences and needs are recognized and fulfilled
-?Handle guest inquiries and complaints professionally, ensuring timely follow-up and resolution in collaboration with the Manor Club leadership
-?Coordinate closely with Housekeeping and other departments to ensure VIP, long-stay, and special-request rooms are prepared to standard
-?Maintain accurate guest history records and ensure compliance with local PSB registration requirements
-?Support Manor Club?lounge operations, including food and beverage service, lounge presentation, and meeting or event assistance
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COULD THIS BE YOU?
-?You hold a bachelor’s degree from an accredited university, college, or hotel school
-?You are passionate about luxury hospitality and delivering meaningful guest experiences
-?You communicate confidently and professionally in both Mandarin and English, verbally and in writing
-?You have strong interpersonal skills and enjoy working collaboratively within a team
-?You are comfortable using hotel systems and applications such as Microsoft Office and Opera PMS
-?You are goal-driven, detail-oriented, and committed to continuous learning and self-development
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OUR COMMITMENT TO YOU?
?At Rosewood Hotel Group, your voice is heard – and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them – and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.
