- 職位性質：全職
- 工作地區：北京市
- 招聘人數：1人
- 學 歷：大專
- 工作經驗：不限
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：熟練
- 語言要求：英語(熟練)中國普通話(熟練)
- 國際聯號工作經歷：優先
- 薪資待遇：3千-5千
- 職位有效期：2026-04-11至2026-07-10
職位：水療中心接待員 SPA Host(儲備)
崗位職責/職位描述
主要工作職責（包括但不限于以下內容）：
在部門經理的管理并且在授命于瑰麗酒店管理集團和當地政策與程序下, 在水療中心相關區域時友好并且高效禮貌的服務于每個客人。工作直接匯報給部門經理。確保客戶關系滿意度可以達到每個客人的要求，保證每個來到水療中心和健身中心的客人都能夠體驗到貼心周到的服務。負責水療中心前臺區域的工作，其中包括向客人問候，接聽電話，協助客人關于水療中心的一切服務和產品，預定理療項目，登記進入的客人并且在電腦系統里對客人所消費的項目收費。
任職資格：
1. 大專或以上學歷。
2. 熟悉健身和水療知識。
3. 高效的跨部門溝通能力。
4. 熟練的中英文書寫和口語能力。
5. 處理客人投訴的能力。
經驗要求：
1年或1年以上五星酒店或以上，健身中心前臺或者水療前臺工作經驗。
可接受6個月及以上實習。
OUR PURPOSE AND CULTURE?
We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.
As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.
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THE TEAM
Sense Spa is a vital part of the guest experience, offering personalized wellness journeys through spa, fitness, and pool facilities. The team works collaboratively to deliver seamless, intuitive, and elevated service, ensuring every guest feels genuinely cared for.?This role reports directly to the Spa Manager and works closely with spa therapists, fitness colleagues, and other hotel departments to support daily operations and guest satisfaction.
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YOUR ROLE
As Spa Host, you are the first and last point of contact for guests visiting Sense Spa. You play a key role in shaping each guest’s arrival and departure experience by delivering warm,?professional, and efficient service.?Through attentive guest engagement, accurate appointment handling, and close collaboration with internal teams, you contribute directly to guest satisfaction, operational excellence, and the overall success of Rosewood Hotel Group’s wellness offering.
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HOW YOU’LL MAKE THE PLACE?
-?Deliver a warm, polished, and personalized guest experience from arrival through departure
-?Manage spa, fitness, and pool reception operations, including appointment booking, amendments, and cancellations
-?Provide detailed and knowledgeable information on spa treatments, services, facilities, programs, and retail offerings
-?Promote spa, fitness, and in-house facilities, including services, sessions, products, and available promotions
-?Maintain a clean, safe, and well-organized reception and facility environment in line with Rosewood standards
-?Communicate effectively with management and other departments to ensure seamless service delivery
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COULD THIS BE YOU??
-?You have at least one year of experience in a spa or fitness reception role within a five-star hotel or similar environment
-?You possess a service-driven mindset with a genuine passion for guest engagement and wellness
-?You are confident in handling guest enquiries and resolving concerns in a professional and courteous manner
-?You communicate effectively across departments and work well as part of a collaborative team
-?You are comfortable using computer systems and managing appointments with accuracy and attention to detail
-?You have a positive, goal-oriented attitude and take pride in maintaining high service and presentation standards
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OUR COMMITMENT TO YOU?
At Rosewood Hotel Group, your voice is heard – and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them – and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.
