- 職位性質(zhì)：全職
- 工作地區(qū)：北京市朝陽區(qū)
- 招聘人數(shù)：1人
- 學(xué) 歷：不限
- 工作經(jīng)驗：不限
- 提供食宿：不限
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：不限
- 國際聯(lián)號工作經(jīng)歷：不限
- 薪資待遇：4.5千-5千
- 職位有效期：2026-04-15至2026-08-07
職位：意大利餐廳領(lǐng)位
崗位職責/職位描述
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendlyverbal greeting, using the guest's name when possible.
歡迎和答謝每一位客人通過微笑、眼神接觸、有好的問候，并盡可能的使用客人的名字問候和答謝客人。
Address guests' service needs in a professional, positive, and timely manner.
專業(yè)、積極和及時地滿足客人的所有服務(wù)需求。
Thank guests with genuine appreciation and provide a fond farewell.
誠懇的感謝客人并那個致以美好的告別祝福。
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
積極地聆聽和回應(yīng)客人的問題和關(guān)注，使用品牌的需求和使用酒店財產(chǎn)的具體過程。
Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever
possible.
預(yù)見客人的需求包括向客人提出問題為了更好地了解他們的需求，并且觀察和聆聽客人，盡可能地了解他們的喜好和行為。
Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
在客人住店期間鼓勵與客人對話、服務(wù)和區(qū)域景點和產(chǎn)品。
