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崗位職責/職位描述

Accommodate all guest requests and needs expediently and courteously.
快速地并有禮貌地接受所有客人的要求和需要。
Handles guest complaints by following instant pacification procedures, ensuring guest satisfaction.
按照和平解決問題的方式正確處理客人的投訴并確保客人滿意。
Handle, solve and register guest incidents and complaints by using Mystique program.
通過用Mystique程序處理，解決并登記客人投訴事件。