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崗位職責/職位描述

About Four Seasons:

Four Seasons is powered by our people. We are acollective of individuals who crave to become better, to push ourselves to newheights and to treat each other as we wish to be treated in return. Our teammembers around the world create amazing experiences for our guests, residents,and partners through a commitment to luxury with genuine heart. We know thatthe best way to enable our people to deliver these exceptional guestexperiences is through a world-class employee experience and company culture.?????????

At Four Seasons, we believe in recognizing a familiar face, welcoming a new oneand treating everyone we meet the way we would want to be treated ourselves.Whether you work with us, stay with us, live with us or discover with us, webelieve our purpose is to create impressions that will stay with you for alifetime. It comes from our belief that life is richer when we truly connect tothe people and the world around us.

About the location:

Pagoda-style pavilions rise amidst exquisite gardens andponds. With personalised hospitality, Four Seasons provides an unrivalledexperience of China’s timeless beauty. Four Seasons Hotels and Resorts is aworld-leading luxury hotel management group. As a key member of the group, FourSeasons Hotel Hangzhou at West Lake has been awarded the great honor of a five-star hotel in Forbes Travel Guide 2016 to 2022. As the ancient saying goes, “Inthe universe, there is heaven; on earth, there is Hangzhou.” Set along thebanks of the fabled West Lake, our hotel is a tranquil enclave woven withponds, courtyards surrounding picturesque Chinese gardens, willow trees andmist-covered lagoons. Wake to views of mountain peaks, ancient temples risingfrom the greenery or the very waters that have enchanted poets, explorers andemperors for centuries. Start with a cup of Longjing tea in our Lobby Loungebefore picking up your bicycles and heading out to explore the city, then comeback for a soothing treatment in our chinoiserie-filled Spa, followed by dinnerin one of Jin Sha’s private-dining rooms.

About the role:?

關于職位:?

Serve guest needs by providing exceptional knowledge offood & beverage menu items as well asinformation?regarding?preparation?methods. This?role ispart of?Chinese Restaurant?department, reporting into?ChineseRestaurant General?Manager.?

滿足賓客需求，提供卓越的餐飲食譜知識及烹飪方法相關信息。該崗位隸屬于中餐廳，向中餐廳經理匯報。?

What you will do:?

崗位職責：?

• The ability to complete opening and closing side work as assigned and have all tables set according to standard.?

• 能夠完成指定的餐廳開檔與收檔工作，并按規定標準擺好所有餐臺。?

• Anticipate guest needs,?ascertain?satisfaction, offer suggestions, and respond urgently and appropriately to guest concerns and requests.?

• 預判賓客需求，主動探詢滿意度，提供建議，并能及時、恰當地回應賓客的關切與請求。?

• The ability to carry trays, bus and reset tables with linen,?china,?glass?and silver.?

• 能夠完成托盤服務、清理并重新布置餐桌（包括更換布草、瓷器、玻璃器皿和銀器）。?

• The ability to?ascertain?a guest's satisfaction and handle any problem, which may arise informing a manager of the problem and how it was resolved.?

• 能夠評估賓客滿意度，處理可能出現的任何問題，并向經理匯報問題及其解決方式。?

What?you bring:?

崗位要求：?

• A minimum?one?year of administrative?experience,?preferably in a hospitality or restaurant related field or other equivalent?experience,?is?required.?

• 要求至少一年工作經驗，具有酒店或餐飲相關領域經驗者優先，或其他同等經驗亦可。?

• Requires knowledge or the ability to?operate?computer equipment including word processing and spreadsheet software.?

• 需具備操作計算機設備的知識或能力，包括文字處理和電子表格軟件。?

• Good knowledge of Word,?Excel?and PowerPoint?

• 熟練掌握Word，Excel和PowerPoint。?

• Has strong interpersonal skills, is able to prioritize and adapt to the changing needs of the operation?

• 具備出色的人際交往能力，能夠分清工作主次并適應運營需求的變化。?

• Requires basic computer skills for online training?

• 需具備在線培訓所需的基本計算機技能。?

• Requires reading, writing and oral?proficiency?in the English and Chinese language?

• 需具備中英文的閱讀、寫作及口語表達能力。?

• Has the ability to?anticipate?and prioritize the needs of the guest proactively??

• 能夠主動預見并優先處理賓客的需求。?

• Is energetic and has a professional approach to his/her craft?

• 精力充沛，且對本職工作抱有專業的態度。?

What we offer:?

福利待遇：?

• Competitive Salary,?wages?and?benefits??

• 具有競爭力的薪資及福利體系?

• Excellent Training and Development opportunities?

• 完善的培訓與發展機會?

• Complimentary Accommodation at other Four Seasons Hotels and Resort?

• 全球四季酒店及度假村的免費住宿禮遇。?

• Complimentary Dry Cleaning for Employee Uniforms?

• 員工制服免費干洗服務?

• Complimentary Employee Meals?

• 免費員工工作餐???

• Employee?activities?

• 豐富多彩的員工活動?

Schedule & Hours:?

崗位要求：?

• This is a full-time position?

• 本崗位為全職職位?

• The working hours will?primarily by department, ability to work all shifts,?weekends?and holidays?

• 工作時間將根據部門需求安排，需能適應輪班制（含周末及節假日值班）