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崗位職責/職位描述

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.?????????

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Pagoda-style pavilions rise amidst exquisite gardens and ponds. With personalised hospitality, Four Seasons provides an unrivalled experience of China’s timeless beauty. Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been awarded the great honor of a five- star hotel in Forbes Travel Guide 2016 to 2022. As the ancient saying goes, “In the universe, there is heaven; on earth, there is Hangzhou.” Set along the banks of the fabled West Lake, our hotel is a tranquil enclave woven with ponds, courtyards surrounding picturesque Chinese gardens, willow trees and mist-covered lagoons. Wake to views of mountain peaks, ancient temples rising from the greenery or the very waters that have enchanted poets, explorers and emperors for centuries. Start with a cup of Longjing tea in our Lobby Lounge before picking up your bicycles and heading out to explore the city, then come back for a soothing treatment in our chinoiserie-filled Spa, followed by dinner in one of Jin Sha’s private-dining rooms.

About the role:?

關于職位:?

The Director of Housekeeping?is responsible for?the financial and operational management of the?housekeeping?department?comprising?of Rooms, Linen and Uniform, Valet and Seamstress, Public Areas, Flower Shop and Contractors. The individual is also responsible for the hiring of new employees, departmental training, budgeting,?inventories?and cleanliness standards.?He/She?will understand,?maintain?and execute operational?manual?and guidelines. The Director of Housekeeping will supervise and develop personnel in the department to their maximum effectiveness and will strive to promote a supportive and productive working environment.?

客房部總監負責管理客房部的財務與運營事務，所轄范圍包括客房、布草與制服、洗熨服務、縫紉組、公共區域、花店及外包合作商。該職位亦負責新員工招聘、部門培訓、預算制定、庫存管理及清潔標準的監督。他/她需理解、維護并執行運營手冊與指導方針。客房部總監將督導并培養部門人員，使其發揮最大效能，并致力于營造協作高效的工作環境。?

What you will do:?

崗位職責：?

• Manages the staff of the?HousekeepingDepartment.??Interviews,?trains?and?schedules?the staff.??Conducts Performance Evaluations and?disciplines?staff when?needed.??Ensures?communications and follow-up on any problems,?guest?requests?or?special requirements.??

• 全面管理客房部員工，負責招聘、培訓及排班。執行績效評估并在必要時實施員工紀律管理。確保部門內部溝通順暢，及時跟進并解決各類問題、賓客需求或特殊要求。?

• Establishes detailed cleaning and preventive maintenance programs to ensure?appearance?and life of all furniture,?fixtures?and equipment.?Sets and?maintains?high standards?of cleanliness. Assigns staff to complete the?needed?activities for the day.??Monitors staff’s activities to?assure?that standards are being met, staff is being?supported,?and guest needs are being met.?Inspects?all areas of responsibility daily. Works directly with outside contracted companies to?assure?quality and timeliness of work.?

• 制定詳細的清潔與預防性維護計劃，確保所有家具、設施及設備保持良好外觀并延長使用壽命。設定并維持高標準的清潔質量，每日分配工作任務并監督執行，確保標準落實、員工獲得支持且賓客需求得到滿足。每日巡查責任區域，直接與外部合作公司對接，確保其工作質量與時效。?

• Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating?special requests whenever possible.??Responds to all guest requests in?an accurate?and?timely?manner. Coordinates the housekeeping needs of any Condominium or Co-op owners.??Interaction with?guest?will?be in person and by phone.??

• 以最高水平的待客之道和專業態度處理賓客投訴，盡可能滿足特殊要求。?及時準確地回應所有賓客需求，協調公寓或合作業主的客房服務需求。?通過面對面及電話形式與賓客保持良好互動。?

• Assures the financial goals of the department are being met. Monitors and controls labor?expense?and other divisional expenses such as Uniforms, Linen, Guest Supplies, Cleaning Supplies and Contract Services.??Establishes and?maintains?accurate?inventory records. Participates in periodic Linen, Uniform and Supplies Inventories.??Recommends?appropriate actions?passed on results of inventory.??Assures that equipment is properly maintained.??Prepares annual budget for labor and operating?expense. Proposes items to be included in?annual?Capital Plan.??

• 確保部門達成財務目標，管控人力成本及其他分部支出（如制服、布草、客用品、清潔用品及外包服務費用）。建立并維護準確的庫存記錄，定期參與布草、制服及用品盤點，并根據結果提出相應措施建議。確保設備維護得當，編制年度人力及運營預算，提報年度資本計劃項目。?

• Compiles and submits on a yearly basis, the operating expense/budgets, the capital expenditures and the department’s requirements for linen, uniforms and all other consumables.?

• 每年編制并提交運營費用預算、資本支出及部門所需布草、制服與其他耗材計劃。制定并發布客房部管轄范圍內的各部門書面工作流程。在授權政策、預算及薪資范圍內行使必要人事權。與所有經理及部門負責人保持協調溝通。?

What you?bring:??

崗位要求：?

• Minimum?5?years’ experience in related position with Four Seasons or other organization?

• 具備至少五年于四季酒店或同類奢華酒店的相關職位工作經驗。?

• Being calm and patient and?be?of service passion. Team player. Being fair and responsible. Be passion and love working.?

• 沉著耐心，富有服務熱情，具備團隊合作精神。?

• Reading, writing and oral?proficiency?in the English language.?

• 具備出色的商務文書寫作能力。?

• God knowledge of Word,?Excel?and PowerPoint??

• 熟練掌握包括微軟辦公軟件及計算機應用。?

• Logic, eye for details, approachable and willing to help??

• 邏輯清晰，注重細節，平易近人且樂于助人。?

• Proven leadership skills in a hotel/resort environment?

• 具備酒店/度假村環境中經證實的領導能力。?

• Strong interpersonal and relationship-building skills to work with cross-functional teams, to?negotiate for?resources and influence stakeholders and to gain acceptance of and commitment to plans, ideas, initiatives, etc.?

• 具備強大的人際交往與關系建立能力，能夠跨團隊協作、爭取資源并影響利益相關方，推動計劃、倡議等獲得認可與落實。?

• Excellent written and verbal communication skills to prepare and deliver reports, effective presentations and to?facilitate?meetings?

• 擁有優秀的書面及口頭溝通技巧，能撰寫報告、進行高效演示并主持會議。?

• Promote a continuous learning environment that creates an atmosphere for professional development opportunities?

• 營造持續學習的環境，促進專業發展機會。?

What we offer:?

福利待遇：?

• Competitive Salary,?wages?and?benefits???

• 具有競爭力的薪資及福利體系??

• Excellent Training and Development opportunities??

• 完善的培訓與發展機會??

• Complimentary Accommodation at other Four Seasons Hotels and Resort??

• 全球四季酒店及度假村的免費住宿禮遇。??

• Complimentary Dry Cleaning for Employee Uniforms??

• 員工制服免費干洗服務??

• Complimentary Employee Meals??

• 免費員工工作餐????

• Employee?activities??

• 豐富多彩的員工活動??

Schedule & Hours:??

工作時間安排：?

• This is a full-time position??

• 本崗位為全職職位??

• The working hours will primarily be early mornings and days, during weekdays and weekends.???

• 工作時間主要集中在平日的清晨和白班，并且周末也需要工作