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崗位職責/職位描述

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.?????????

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Pagoda-style pavilions rise amidst exquisite gardens and ponds. With personalised hospitality, Four Seasons provides an unrivalled experience of China’s timeless beauty. Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been awarded the great honor of a five- star hotel in Forbes Travel Guide 2016 to 2022. As the ancient saying goes, “In the universe, there is heaven; on earth, there is Hangzhou.” Set along the banks of the fabled West Lake, our hotel is a tranquil enclave woven with ponds, courtyards surrounding picturesque Chinese gardens, willow trees and mist-covered lagoons. Wake to views of mountain peaks, ancient temples rising from the greenery or the very waters that have enchanted poets, explorers and emperors for centuries. Start with a cup of Longjing tea in our Lobby Lounge before picking up your bicycles and heading out to explore the city, then come back for a soothing treatment in our chinoiserie-filled Spa, followed by dinner in one of Jin Sha’s private-dining rooms.

About the role:

關于職位:??

Direct staff and serve guest needs by providing exceptional knowledge of food and beverage menu items as well as information regarding preparation methods while ensuring guest satisfaction. This role is part of Western Restaurant department, reporting into Western Restaurant Manager.

具備專業的餐飲酒水知識和正確的操作程序，指導員工，服務顧客，確保顧 客的滿意。?該職位隸屬于西餐廳部門，向西餐廳經理匯報。

What you will do:

崗位職責：?

The ability to offer guests an enjoyable, expertly served beverage/dining experience conforming to Four Seasons standards of excellence for quality, professionalism and friendliness.?

根據四季酒店的服務標準，向顧客提供高品質，專業，友好的服務，使顧客有一個快樂的就餐經歷。?

The ability to anticipate and service of guests’ requirements before requests are necessary.?

在顧客提出需要之前，預知顧客的要求，同時滿足其要求。?

The ability to serve and clear food and beverage items in an unobtrusive and professional manner.?

在不打擾到顧客的情況下，服務及清理其桌上的食品和酒水。?

The ability to be familiar with the wine list and in wine and beverage service including stemware used and appropriate garnishes.?

熟悉酒單及能正確的根據不同的酒水使用不同的玻璃杯和裝飾品。?

The ability to complete opening and closing side work as assigned and have all tables set according to standard.?

根據標準鋪好所有餐桌，完成必須的開檔和收檔工作。?

The ability to present menus and explanations for all menu items as well as specials of the day.??

能夠向顧客解釋菜單上的所有菜品及每日特色菜。?

The ability to present children's menus, when appropriate, and describe specials and Alternative Cuisine.?

如需要時，向顧客呈上兒童菜單，描述特色菜及可供選擇的烹飪方法。?

The ability to utilize the hotel's computer system ringing up sales, printing checks, closing checks and completing closing readings.?

能夠使用酒店的電腦系統點單，打印賬單，關閉賬單，及收檔時完成全天賬單的閱讀統計工作。?

The ability to carry trays, bus and reset tables with linen, China, glass and silver.?

能夠正確使用托盤和推車完成重新鋪臺工作，包括鋪桌布，擺放瓷器，酒杯及銀器（刀叉）。?

The ability to ascertain a guest's satisfaction and handle any problem, which may arise informing a manager of the problem and how it was resolved.?

滿足顧客的需求，處理問題，同時報告經理及告之處理的方法。?

The ability to report any accident immediately, no matter how minor, to a manager.?

發生事故，不論大小，馬上匯報經理。?

The ability to recognize and address potential intoxicated disruptive or undesirable guests.?

能夠處理和接待那些喝醉，搗亂或者不受歡迎的顧客。?

The ability to respond properly in any hotel emergency or safety situation.?

能夠對酒店內發生的任何緊急或安全隱患做出恰當的反應。?

The ability to answer telephones according to Four Seasons' standards and take reservations or provide information regarding the lounge or any other hotel service.?

能夠根據四季酒店的標準接聽電話為顧客進行預訂，及根據酒廊或酒店其他的服務標準向顧客提供相關信息。?

The ability to greet each guest promptly, courteously, graciously with eye contact, a smile and good posture.?

能夠及時，親切，有禮貌的問候顧客，做到與顧客的目光接觸，面帶微笑及保持良好的姿態。?

The ability to recognize regular guests and to greet them by their name.?

能夠認出常客，使用他們的姓名稱呼顧客。?

The ability to use guest names for all guests as guest name becomes known.?

如果知道顧客的姓名，在進行服務時需使用他們的姓名。

What you bring:

崗位要求：?

Minimum 2 years’ experience in related position with Four Seasons or other organization??

2年于四季酒店或國際五星級酒店同等職位工作經驗。?

Being calm and patient and be of service passion. Team player. Being fair and responsible. Be passion and love working.??

?冷靜耐心，具備服務熱情。有強烈的事業心與責任心，具備團隊精神，秉公辦事。?

Requires a working knowledge of the Food & Beverage aspect of Four Seasons services, policies or operations and general knowledge of the hotel. Working knowledge is generally learned on-the-job.??

?對四季酒店的餐飲服務、政策或操作有一定的了解，并對酒店有一定的了解。工作知識一 ?般是在工作中學習的。?

Requires knowledge or the ability to operate computer equipment including word processing and spreadsheet software.??

??有操作計算機設備的知識或能力，包括文字處理和電子表格軟件。?

Logic, eye for details, approachable and willing to help??

?邏輯性強、注重細節、平易近人及樂于幫助他人。?

Has a working knowledge of Four Seasons cultural and core standards, policies, and standard operating procedures具備四季文化和核心標準、政策以及標準操作程序的工作知識?

Is proactive, hands on and able to operate autonomously?

主動、親力親為并能自主操作?

Requires reading, writing and oral proficiency in the English and Chinese language?

具備英語和中文的閱讀、寫作和口語能力?

Has a positive attitude with a generous and uplifting team approach?

具有積極的態度和慷慨、令人振奮的團隊精神?

What we offer:

福利待遇：?

Competitive Salary, wages and benefits??

具有競爭力的薪資及福利體系?

Excellent Training and Development opportunities?

完善的培訓與發展機會?

Complimentary Accommodation at other Four Seasons Hotels and Resort?

全球四季酒店及度假村免費住宿特權?

Complimentary Dry Cleaning for Employee Uniforms?

員工制服免費干洗服務?

Complimentary Employee Meals?

免費員工工作餐?

Employee service awards?

員工服務年限獎勵?

Employee activities?

豐富多彩的員工活動?

Schedule & Hours:?

工作時間安排：?

This is a full-time position?

本崗位為全職職位?

The working hours will primarily by department, ability to work all shifts, weekends and holidays?

工作時間將根據部門需求安排，需能適應輪班制（含周末及節假日值班）?