招聘信息
- 職位性質：全職
- 工作地區：杭州市西湖區
- 招聘人數：1人
- 學 歷：不限
- 工作經驗：3年以上
- 提供食宿：不限
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：不限
- 國際聯號工作經歷：不限
- 薪資待遇：5千-6千
- 職位有效期2026-04-21至2026-08-05
職位：Housekeeping Supervisor 客房主管 ID207588
崗位職責/職位描述
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Pagoda-style pavilions rise amidst exquisite gardens and ponds. With personalised hospitality, Four Seasons provides an unrivalled experience of China’s timeless beauty. Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been awarded the great honor of a five- star hotel in Forbes Travel Guide 2016 to 2022. As the ancient saying goes, “In the universe, there is heaven; on earth, there is Hangzhou.” Set along the banks of the fabled West Lake, our hotel is a tranquil enclave woven with ponds, courtyards surrounding picturesque Chinese gardens, willow trees and mist-covered lagoons. Wake to views of mountain peaks, ancient temples rising from the greenery or the very waters that have enchanted poets, explorers and emperors for centuries. Start with a cup of Longjing tea in our Lobby Lounge before picking up your bicycles and heading out to explore the city, then come back for a soothing treatment in our chinoiserie-filled Spa, followed by dinner in one of Jin Sha’s private-dining rooms.
About the role:
關于職位：
The Housekeeping Supervisor is responsible for the cleanliness of guest rooms and the public areas. Ensures that all rooms are checked according to Four Seasons standards and procedures. Coordinates with Room Attendants and Front Office to return rooms on a priority basis. Reports any discrepancy and maintenance issues to the office. Assist in the training and monitoring of new staff. This role is part of Rooms department, reporting into the Housekeeping Manager.
客房部主管負責客房及公共區域的清潔工作。確保所有客房均按照四季酒店的標準和流程進行檢查。與客房服務員及前廳部協調，優先安排可供入住的房間。任何房態差異及維修問題需及時上報辦公室。協助培訓及督導新員工。該職位隸屬于房務部，向客房部經理匯報。
What you will do:
崗位職責：
? Works as part of the team in your department and with all staff throughout the hotel. May receive direction from other departments in order to meet the expectations of our guests.
? 與部門團隊及酒店全體同事協作，必要時接受其他部門指示以滿足客人需求
? Performs other tasks or projects as assigned from time to time.
? 完成臨時分配的其他任務或項目
? Ensures that payroll and key procedures are adhered to.?
? 確保遵守薪資及鑰匙管理程序
? Able to collect room, floor status report sheets for assigned work areas, and assign room to Room Attendants when needed.?
? 收集所負責區域的房態報告，必要時為客房服務員分配房間
? Supervises Room Attendants and ensures that appropriate standards and procedures are adhered to.?
? 督導客房服務員，確保遵守標準與程序
? Monitors the performance of house attendants to ensure that there are sufficient supplies on the guest floor and the cleanliness of hallways, stairwells, elevators, service areas, guest doors and linen closets are maintained according to standards.?
? 監督服務員工作表現，確保樓層補給充足，走廊、樓梯間、電梯、服務區、房門及布草間均符合清潔標準
What you bring:
崗位要求：
? Minimum 3 year of administrative experience preferably in a hospitality or other equivalent experience is required.
? 3年以上酒店經驗，酒店或相關行業優先
? Requires knowledge or the ability to operate computer equipment including word processing and spreadsheet software.
? 會操作電腦，熟悉文字處理及表格軟件
? Good knowledge of Word, Excel and PowerPoint
? 熟練使用 Word、Excel、PPT
? Has strong interpersonal skills, is able to prioritize and adapt to the changing needs of the operation
? Requires basic computer skills for online training
? 溝通能力強，能靈活安排工作優先級
? Requires reading, writing and oral proficiency in the English and Chinese language
? 具備基本電腦技能，可完成在線培訓
? Has the ability to anticipate and prioritize the needs of the guest proactively
? 中英文讀寫及口語流利
? Is energetic and has a professional approach to his/her craft
? 能主動預判并優先滿足客人需求
What we offer:
福利待遇：
? Competitive Salary, wages and benefits
? 具有競爭力的薪資及福利體系
? Excellent Training and Development opportunities
? 完善的培訓與發展機會
? Complimentary Accommodation at other Four Seasons Hotels and Resort
? 全球四季酒店及度假村的免費住宿禮遇。
? Complimentary Dry Cleaning for Employee Uniforms
? 員工制服免費干洗服務
? Complimentary Employee Meals
? 免費員工工作餐
? Employee activities
? 豐富多彩的員工活動
? Employee activities
Schedule & Hours:
崗位要求：
? This is a full-time position
? 本崗位為全職職位
? The working hours will primarily by department, ability to work all shifts, weekends and holidays
? 工作時間將根據部門需求安排，需能適應輪班制（含周末及節假日值班）
