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崗位職責/職位描述

About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.


About the location:
Pagoda-style pavilions rise amidst exquisite gardens and ponds. With personalised hospitality, Four Seasons provides an unrivalled experience of China’s timeless beauty. Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been awarded the great honor of a five- star hotel in Forbes Travel Guide 2016 to 2022. As the ancient saying goes, “In the universe, there is heaven; on earth, there is Hangzhou.” Set along the banks of the fabled West Lake, our hotel is a tranquil enclave woven with ponds, courtyards surrounding picturesque Chinese gardens, willow trees and mist-covered lagoons. Wake to views of mountain peaks, ancient temples rising from the greenery or the very waters that have enchanted poets, explorers and emperors for centuries. Start with a cup of Longjing tea in our Lobby Lounge before picking up your bicycles and heading out to explore the city, then come back for a soothing treatment in our chinoiserie-filled Spa, followed by dinner in one of Jin Sha’s private-dining rooms.


About the role:
關于職位:?

Provide professional treatments for any guest (male or female) including but not limited to massage, facial treatments and body treat. Organize and schedule all guest bookings in the absence of Spa Receptionist. This role is part of Spa department, reporting into Spa Manager.
為任何客人（男性或女性）提供專業護理服務，包括但不限于按摩、面部護理和身體護理。在水療前臺接待員不在崗時，負責組織和安排所有客人的預約。此職位屬于水療部門，向水療經理匯報。

What you will do:
崗位職責：

The ability to provide professional treatments for any guest including but not limited to massage, facial treatments and body treatments.
能夠為任何客人（包括但不限于按摩、面部護理和身體護理）提供專業的護理服務。
Have a thorough understanding of every spa service including benefits, indications & contraindications for each of the treatments, facials, massages.
全面了解每一項水療服務，包括每種護理、面部項目和按摩的功效、適應癥與禁忌癥。
The ability to recommend further treatments to your guest to help with their concerns.
能夠根據客人的需求，向他們推薦進一步的護理項目，以幫助解決他們關注的問題。
Greet all guests who enter the Spa in a warm and welcoming manner using guest name when known
以熱情、歡迎的態度迎接每一位進入水療中心的客人，并在知道客人姓名時親切稱呼其名字。

What you bring:
崗位要求：

Minimum three year of administrative experience preferably in a hospitality or Spa related field or other equivalent experience is required.
要求至少三年行政工作經驗，最好是在酒店、水療相關領域，或其他同等經驗。
Requires knowledge or the ability to operate computer equipment including word processing and spreadsheet software.
需要具備操作計算機設備的知識或能力，包括文字處理和電子表格軟件。
Good knowledge of Word, Excel and PowerPoint
熟悉 Word、Excel 和 PowerPoint。
Has strong interpersonal skills, is able to prioritize and adapt to the changing needs of the operation
具有較強的人際交往能力，能夠根據運營需求的變化確定工作優先級并靈活適應。
Requires basic computer skills for online training
需要具備基本的計算機操作技能，以完成在線培訓。
Requires reading, writing and oral proficiency in the English and Chinese language
需要具備中英文的讀、寫和口語能力
Has the ability to anticipate and prioritize the needs of the guest proactively
能夠主動預判并優先處理客人的需求。
Is energetic and has a professional approach to his/her craft
充滿活力，并以專業的態度對待本職工作。

What we offer:
福利待遇：

Competitive Salary, wages and benefits
有競爭力的薪資、工資和福利
Excellent Training and Development opportunities
卓越的培訓與發展機會
Complimentary Accommodation at other Four Seasons Hotels and Resort
在其他四季酒店及度假酒店享受免費住宿
Complimentary Dry Cleaning for Employee Uniforms
員工制服免費干洗
Complimentary Employee Meals
員工免費餐食
Employee service awards
員工服務獎
Employee activities
員工活動

Schedule & Hours:
工作時間安排：

This is a full-time position
這是一個全職職位。
The working hours will primarily by department, ability to work all shifts, weekends and holidays
工作時間將主要根據部門安排，能夠適應所有班次、周末及節假日工作。