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崗位職責(zé)/職位描述

【Job Requirements 崗位要求】：
1. Strong communication abilities, handling skills, writing skills, and proficient in Russian 、English or Chinese.
具備出色的溝通能力、處理技巧、寫作能力，并熟練掌握俄語、英語或中文。
2.Strong sense of responsibility, professional dedication, enthusiasm for tasks, and strict working attitude.
責(zé)任心強(qiáng)，敬業(yè)愛崗，工作積極主動(dòng)，態(tài)度嚴(yán)謹(jǐn)。
3. Excellent interpersonal communication skills and service-oriented mindset.
具備優(yōu)秀的人際溝通能力和服務(wù)意識(shí)。
4. Able to adapt to shift work schedules.
能適應(yīng)輪班工作制。
5. Foreign students applying for this position must meet the basic requirement of having studied at a higher education institution in China for no less than one year.
申請本崗位的外籍留學(xué)生，須滿足在中國境內(nèi)高校在讀時(shí)間不少于一年的基本要求。
【Job Responsibilities 崗位職責(zé)】：
1. Responsible for guest reception at the hotel, providing professional and warm welcome and farewell services.
負(fù)責(zé)酒店賓客接待工作，提供專業(yè)熱情的迎送服務(wù)。
2. Handle daily guest inquiries and requests, and coordinate with relevant departments for timely resolution.
處理賓客日常咨詢及需求，及時(shí)協(xié)調(diào)相關(guān)部門解決。
3.Collect and provide feedback on guest opinions, and maintain accurate customer profile information.
收集并反饋賓客意見，完善客戶檔案信息。
4. Assist in handling guest complaints and emergencies.
協(xié)助處理賓客投訴及突發(fā)事件。
5. Maintain order and environmental quality in the lobby area.
維護(hù)大堂區(qū)域秩序與環(huán)境品質(zhì)。
6. Complete other guest service tasks assigned by supervisors.
完成上級交辦的其他對客服務(wù)事項(xiàng)。